5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing quality management processes.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to employ a system of verification and quality management to ensure that problems associated with the lack of doing these jobs do not begin to occur.
In this article we’ll talk five (5) easy actions to improving your safety guard service and achieving everything you picture as your ideal construction security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could begin working as security guards. If your condition is among these states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and ask yourself does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent method to display whether the guard is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue can tell you a lot on what to expect from that shield and it gives you an opportunity to request another shield if you think it is essential.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your premises?
• Just how long is each officer trained?
• Just how long does the security firm double bank? (Double banks is the procedure for having a veteran guard working in precisely the exact same time as the new guard.)
Determine the response to each of these questions and make sure they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their work is not important and they begin to find themselves as not as a part of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of remote supervision that prove most effective are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re in your premises. These monitoring systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the safety guard provider provides a method of earning sure each guard is safe and alert. Using guards check-in frequently with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to ensure they understand their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be sure the adviser is not really a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.